Member Spotlight

April Shen

WHAT IS YOUR PRACTICE AREA AND/OR AREA OF EXPERTISE?

Life and Annuities 

WHAT LED YOU TO BECOME AN ACTUARY? AND WHAT ATTRACTED YOU TO THE PROFESSION? 

I got into actuarial work because I was good at math and didn’t mind tackling exams. As I graduated with a business degree during the financial crisis, a friend referred me an actuarial entry-level job, and it just clicked. I liked how the role combines problem-solving with real-world impact. Plus, it’s a career where I keep learning about new things. 

​DESCRIBE A TIME WHEN YOUR PROFESSIONALISM TRAINING HAS HELPED YOU IN YOUR CAREER.

In my role, professionalism is key—especially as auditors always have to keep an eye out for the best interest of the public, which includes policyholders, investors and many others in society. It’s a big part of why I feel proud of the work I do. 

TELL US ABOUT A TIME WHEN YOUR ACTUARIAL EXPERTISE INFLUENCED AN IMPORTANT DECISION IN YOUR WORKPLACE.

I’ve used my actuarial skills to automate manual processes, which not only saves time but also uncovers valuable insights. This approach has helped the team make better decisions and shows how combining actuarial expertise with a technology mindset can improve efficiency and outcomes. 

​WHAT’S ONE OF THE BIGGEST LESSONS YOU’VE LEARNED IN YOUR CAREER?

One of the biggest lessons I’ve learned is to always keep the “big picture” in mind. Actuarial work can get pretty technical and it’s very important to explain those ideas in a way that makes sense to everyone quickly. 

​WHAT ADVICE DO YOU WISH WERE GIVEN AT THE BEGINNING OF YOUR CAREER?

I wish I had been told to always keep the big picture in mind! It’s easy to get lost in the details, but understanding how everything connects helps you make better decisions and be more effective overall. 

​WHAT DO YOU VALUE MOST ABOUT YOUR ACADEMY MEMBERSHIP OR ACADEMY VOLUNTEER WORK?

What I value most about my Academy membership and volunteer work is learning from other actuaries. Connecting with peers and volunteering has given me great insights and helped me grow in ways I wouldn’t have on my own. Kudos to all the PBR Implementation Subcommittee members and Chairperson Linda Lankowski! 

WOULD YOU LIKE TO SHARE ANYTHING ELSE WITH ASPIRING OR NEW ACTUARIES, OR THOSE INTERESTED IN VOLUNTEERING FOR THE ACADEMY?

For new actuaries or those interested in volunteering, remember the power of teamwork. You learn so much from working with others, and it leads to better technical acumen and great connections that help you grow. 

BEYOND WORK—WHAT ARE SOME OF YOUR HOBBIES OR OTHER PERSONAL INTERESTS?

I’ve recently picked up golf, and I’m a total beginner. It’s been a fun challenge learning the ropes, and it’s definitely testing my patience! I love getting out on the course, improving bit by bit, and just enjoying some time outside. 

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